Improving Adoption of Software Solutions
New Release Updates Sharing new features and fixes with the customer, and obtaining their feedback on how they are using the new capabilities is a way to create dialogue and to find out if product updates are meeting their needs. Demonstrating the ins and outs of new features helps to ensure that the features will […]
The Art of Creating a Strategic Customer Success Plan
Determining who the Users are The first step is in reverse – taking a step back, to get into the user’s shoes and look at the process from their side. Questions to ask are along the lines of ‘who’ and ‘how’: Who will be using the platform: How many users? What roles do the users have – are they managerial or staff, and do many of the users have the […]