Building a Long-Term Relationship for Success
With numerous successful global implementations we have the expertise to get your TMS up and running in record time, so that you can reap the benefits of effective and efficient training operations.
Our expert teams analyze your requirements and tailor Fox to your business processes and requirements. No matter how complex your environment, we can integrate all relevant systems into a single powerful training management structure.
We offer standard onboarding services, and we also provide several Extended Service Packages to support customers with more challenging training and organizational requirements.
Standard Onboarding Services
Our standard onboarding, support and customer success package is sufficient for most organizations to get onboard successfully with their training management software, comprising:
Contact us for a free demo or to find out how Fox can boost your training operations!
Extended Service Packages
consulting, execution, integration training
Includes batch import and other tools
For system issues, reports, admin, and infrastructure
with reports tailored to your business processes
We offer several service packages that support customers with more challenging training and organizational requirements.
These packages are supplied by our in-house experts to shorten onboarding and allow quicker ROI following the implementation of Fox.
Customized Project Management Services
In-depth business process analysis
Business process optimization
Implementation planning and management
System configuration and set-up
Our experts will collaborate with you to identify your requirements, goals and risks, and to define the solution. The team’s proven expertise will minimize risk, maximize results and ensure your ongoing success.
“Britannica Knowledge Systems is an integral part of our solution set.
They have been an outstanding partner. They are committed, responsive and extremely supportive.”
Peter Gauthier, Account Executive, CAE Canada
Ongoing Support Services
Following implementation and training, support is available from the customer portal and call center. Our experts are committed to helping you succeed.
Access to continual innovation and improvements, with all the released updates for the Fox modules you use, guaranteeing ongoing value from your investment in our solutions.
Our 9/5 support team is on-hand for any support issues.
Full 24/7 assistance is also available with Extended Support Packages.
The customer portal allows registered users to report, review and update issues and incidents.
Includes user guides, video tutorials and release notes to help you setup and utilize Fox training management software to the fullest.
Assuring Your Success
Organizations can focus on their business and training goals, as Britannica’s expert implementation, onboarding and support teams maximize training planning and processes.
Here are some highlights of the Services:
Designated Customer Success Manager (CSM)
A designated CSM is the single point-of-contact to maintain continuity and improve efficiency
Executive Business Reviews (EBR)
Executive meetings with the CSM to discuss the customer’s business goals, requirements and future plans
Customer’s Annually Implementation Plan
The CSM leads a customer implementation plan that contains goals, objectives and a workplan for system usage improvement
Fox Utilization Analysis
Dedicated Fox System Utilization Analysis that exposes system usage inefficiencies; includes recommendations for improvement, and options for enhanced ROI
Fox New Release Session
CSM lead’s presentation and guidance about new releases’ capabilities
Ongoing CSM consultancy on system usage and implementation issues