We value self-motivated people who seek to grow and learn. We invite you to contribute to our success by bringing new & innovative ideas.
We are dedicated to making our employees feel welcome and part of a team.
We're committed to our customers & our employees. We believe satisfied employees make satisfied customers.
Current Positions
About Us
Qualtero is the leading provider of training management systems for the defense and aviation industries. Our systems help NASA, various armed forces, Boeing, and leading airlines ensure that their astronauts, fighter pilots, and army units stay operational and develop essential new knowledge within tight timelines and budgetary constraints.
We have the stability of a large company and the spirit of a growth startup. We are changing the way organizations handle their training operation. Not every day can you provide a solution for the largest and most sophisticated organizations in the world.
Our customers implement the Fox training management system and utilize many different techniques, each with other technology and distinct sets of data entities, which are required to integrate as part of the implementation of the Fox system.
Our culture
A vibrant culture is a key to our company’s success and employees’ happiness. At Qualtero, we do what it takes. We are driven to become experts. We are real. We have grit. Our core values drive our culture, and in turn, we achieve our vision.
We are committed to an inclusive and diverse Qualtero. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse community. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer.
Role
We are searching for a Technical Support Representative for a challenging and exciting role. The position includes decoding complex issues and working with Customer Success, Product and R&D departments to deliver a customer solution and system upgrades.
The position involves deep knowledge of the company’s product, various log analysis, working with DBs, operating systems, and Microsoft components, especially IIS and SQL servers.
You will be in continuous contact with customers, delivering regular updates, emergency response if needed, all under SLA.
Requirements
- US citizenship – a must
- Technical support experience with mainly global customers
- Technical support background and experience in solving complex technical faults
- Knowledge of Windows Server operating systems
- Knowledge of SQL, including query writing – an advantage
- Getting to know the cloud world (with emphasis on AWS)
- Knowledge of networks and communication – an advantage
- Languages – Fluent English (speech and writing) – must, Spanish or Portuguese – an advantage.
- Ability to work as part of a team while multitasking and meeting goals
- Technological affinity and self-learning ability
- Critical thinking – Keeping calm while facing challenges
- Experience with around the clock service mode – an advantage.
Employment Structure:
Full time position
Shifts mode (09:00-18:00,12:00-21:00,16:
Minimum 5 shifts per week (Monday-Friday).
Overtime / Weekend Work Required: Nights/Weekends on-calls.
If you are interested in applying for this position, please send your CV to Jobs@qualtero.com
Join Us!
For your personal growth
We provide a stimulating and collaborative working environment that nurtures professional growth.
Talented individuals have the chance to prove themselves and advance their career. We advocate promoting employees from within.
If you’re seeking a “can-do” culture, BKS welcomes you!
For the technology
Fox is built with micro-services architecture and deployed in the Cloud.
You’ll be using the latest tools and technologies like Java, Spring Boot, Node and Docker to develop and enhance our product. Frontend is built in with cutting-edge technologies like Angular and Ionic.
Your skills could help keep a plane in the sky or fly a rocket into space!
For the teamwork
We offer a competitive compensation and benefits program.
In addition, you can expect company fun days, team building activities, lavish breakfasts and overall a great atmosphere where your colleagues will quickly become your friends.
The challenges are rewarding, and the sky is the limit!
What Employees Say
